After receiving your request, our team will verify if the returned products meet the requirements outlined in our return policy, and if everything is in order, we will issue your refund.

You will receive your refund via the same payment method used for the original purchase. Please note that refund processing times may vary depending on the payment provider.

Payment Methods:

• credit card
• ATM
• PayPal
• MB WAY
• Entity and Reference

The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.

All of our payment methods meet the standards set by PCI-DSS, administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover.

DELIVERY OPTIONS:

• You can pick up your order at the physical store (Guimarães);
• Request shipping through one of our chosen carriers. They will handle the entire logistics process, from in-store pickup to safe delivery to your home.

In-store pickup
In-store pickup is free, and you will receive an email informing you of the day your purchase is available for pickup. Do not go to the store before receiving the confirmation email.

Shipping to mainland Portugal:
We've selected the best logistics partners to ensure you receive your purchase as quickly and safely as possible. After payment confirmation, we will ship the products via MRW.
We do not ship cash on delivery.

Shipments to Switzerland
The product(s) are shipped via CTT EXPRESSO, with insurance included, ensuring the safety and security of your order.

Shipping to the Rest of the World
The product(s) are shipped via FEMA carrier, with insurance included, ensuring the safety and reliability of your order.

Our products are exclusive and limited.
However, if the product you want is not in stock, please feel free to send us a message with the product you are looking for in the subject line.
Our team will contact you if the product is back in stock!