All direct payment gateways meet the standards set by PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and handling of vital customer information is fast, easy, and secure.

For more information, please also read Shopify's Terms of Service here or their Privacy Statement here .

We accept payments via: Credit card; ATM; PayPal; MB WAY; Entity and Reference.
After payment is completed, Filipa Sousa by Blue will perform a standard verification so that the order can be processed and shipped. The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.

Domestic shipping can take up to 5 business days.

International shipping can take up to 14 business days.

Due to challenges in the global supply chain, shipping times may be longer than usual.

Shipping rates may vary depending on your region and are calculated at checkout.

We offer free shipping for orders over €100.

Yes, we ship our products worldwide.

Shipments to Switzerland
The product(s) are shipped via CTT EXPRESSO, with insurance included, ensuring the safety and security of your order.

Shipping to the Rest of the World
The product(s) are shipped via FEMA carrier, with insurance included, ensuring the safety and reliability of your order.

Please note that free shipping does not apply to international orders and that shipping rates may vary depending on your region.

All of our products are subject to quality control and our warranty covers any defects in manufacturing, design or materials.

The warranty does not cover impacts, misuse, or other problems not attributable to manufacturing defects.

Try our products in the comfort of your home and, if necessary, you will have 14 days from the date of receipt of the item to request an exchange or return.

If, for any reason, you are not satisfied with your new purchase, please contact us via email at info@filipasousabyblue.com or through other alternative channels (WhatsApp or Messenger).
After receiving your email, our team will promptly address your situation.

You will receive your refund via the same payment method used for the original purchase. Please note that refund processing times may vary depending on the payment provider.

If your order originates from a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are not refundable. However, you may be able to recover them by contacting the relevant customs authorities.

Try our products in the comfort of your home and, if necessary, you will have 14 days from the date of receipt of the item to make your return request.

The customer is responsible for the return shipping costs.