Dear customer,

In the event of a dispute, any consumer residing in Portugal and the European Union may exercise their right to file a complaint with an official, third-party entity that is impartial to the process. In this context, Filipa Sousa by Blue provides all the information you need to exercise your right to complain.

If for any reason you are dissatisfied with your purchase from our online store, you can resort to an Alternative Dispute Resolution (ADR) entity for consumer disputes, as listed below:

Lisbon Consumer Conflict Arbitration Center

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

CNIACC – National Center for Information and Arbitration of Consumer Disputes

European Commission

You can also formalize your complaints and claims regarding purchases made in our online store by contacting Filipa Sousa by Blue via email at info@filipasousabyblue.com or via the support line +351 915 240 035, available from 10:00 AM to 7:30 PM, except Sundays.

To find out more about these processes, we also suggest consulting the Consumer Protection Agency 's website.

What is alternative dispute resolution for consumer disputes?

This is a mechanism that allows all consumers to resort to official entities that can assist in resolving any conflict with a merchant, without first having to initiate litigation in court.

What role do these entities play in resolving the conflict?

These entities act as intermediaries between the consumer and the merchant who is the subject of the complaint. The intermediary can impose a solution on both parties, or seek to bring them together so that a solution can be reached. Alternative dispute resolution is, as a rule, less expensive, less formal, and faster than going to court.